Refund Policy

This Refund Policy applies to all paid plans on AiPicks.org: Pro (monthly and annual) and Maker (monthly and annual). It covers subscription fees, upgrade fees, and one-time charges on the platform.

We process all payments through Stripe. Refunds are returned to the original payment method used. We do not issue refunds in the form of credits, gift cards, or alternative payment methods unless agreed in writing.

7-day satisfaction guarantee — new subscribers

If you subscribe to a paid plan for the first time and are not satisfied, you may request a full refund within 7 calendar days of your initial payment. This applies once per account.

Technical failures

If you were charged for a subscription period during which the platform was substantially unavailable due to our technical failure (defined as 8 or more consecutive hours of total unavailability), you are entitled to a prorated refund or credit for the affected period upon request.

Duplicate charges

If you were charged more than once for the same billing period due to a billing error, we will refund the duplicate charge immediately upon verification.

Unauthorised charges

If your account was charged without your authorisation due to a security breach, contact us immediately at billing@aipicks.org. We will investigate and refund confirmed unauthorised charges.

The following are not eligible for refunds:

• Subscription fees after the 7-day satisfaction window has passed
• Renewals — monthly or annual subscriptions that have auto-renewed (you will receive a renewal reminder email 7 days in advance)
• Partial months — if you cancel mid-cycle you retain access until the end of the period but we do not issue partial refunds
• Tool submission fees (if applicable) once a submission has been reviewed
• Advertising campaign fees once a campaign has run
• API usage fees for completed API requests

To request a refund, email billing@aipicks.org with the following information:

• The email address associated with your account
• The date of the charge you are disputing
• The amount charged
• The reason for your refund request

You can also initiate a refund request directly from your account: Settings → Billing → Request Refund. Requests submitted via the account settings page are automatically linked to your payment history, which speeds up processing.

If your refund has not appeared on your statement within 10 business days of approval, contact your bank first as timing can vary. If the issue persists, reach out to us.

You may cancel your subscription at any time from Settings → Billing → Cancel Plan. Cancellation takes effect at the end of your current billing period. You will retain full access to your plan features until then.

Cancelling a subscription does not automatically trigger a refund. If you believe you are entitled to a refund, please submit a separate refund request as described in Section 4.

After cancellation your account reverts to our Free plan. Your data, tool submissions, and community contributions are preserved. You may resubscribe at any time.

If you downgrade from Maker to Pro, or from Pro to Free, the downgrade takes effect at the end of your current billing period. We do not issue prorated refunds for the remaining time on a higher-tier plan.

If you are on an annual plan and wish to downgrade, you may contact billing@aipicks.org to discuss options on a case-by-case basis.

If you believe a charge is incorrect, please contact us first at billing@aipicks.org before initiating a chargeback with your bank. We resolve the vast majority of billing disputes quickly and without the need for a chargeback.

Initiating a chargeback without first contacting us may result in the suspension of your account pending investigation. We cooperate with all legitimate bank dispute processes.

If you upgrade from a monthly plan to an annual plan mid-cycle, you will receive a prorated credit for the unused days on your monthly plan, applied to your first annual payment.

If you upgrade from Pro Annual to Maker Annual, you will be charged the difference on a prorated basis for the remaining months in your annual cycle.

We may update this Refund Policy from time to time. Changes will not affect refund requests submitted before the effective date. Material changes will be communicated with 14 days' notice to active subscribers.

All billing enquiries, refund requests, and dispute resolutions: